MSP Challenges: Dealing With Difficult Customers
by Sean Curiel on Jan 12, 2022 5:30:00 AM
MSPs are no strangers to a wide range of client personalities, including some of the most difficult and demanding to work with. Every provider has stories of customers who call at all hours, question every recommendation, or expect enterprise-level responsiveness on a small-business b …
A New Backup & Disaster Recovery (BDR) Solution
by Sean Curiel on Dec 16, 2021 10:52:27 PM
Hardware, Software, Cloud, and Support Bundle with a Low-Cost Monthly Subscription NovaBACKUP’s BDR Bundle is a turn-key, feature-rich BDR appliance backed by industry-leading software, hardware, and support. The bundle, created in partnership with Buffalo Americas, is designed for ma …
Fear is a Powerful Influencer
by Adam Stuflick on Sep 13, 2021 5:35:00 AM
I’ve personally been in the MSP space now for over 15 years. I’ve built many great relationships that after 5-10 years, still hold strong. Those people trust me, as equally, I trust them. For MSPs, developing and retaining these types of long-term, core relationships must be more than …
Quickly Determine Your Client's Backup Needs
by Sean Curiel on Aug 24, 2021 5:49:47 PM
Adding new customers is an ongoing challenge for many Managed Service Providers. It’s a process made more difficult when new customer prospects don't have the technical savvy to assess their own backup needs. As their new MSP, there is a lot you can do to quickly ascertain their basic …
Why MSPs Love Block Level Differencing (FastBIT)
by Sean Curiel on Apr 13, 2021 7:54:24 AM
Modern data protection solutions offer us a wide range of methods for backing up. To start with, we have the option of backing up at the file level or taking an entire system image. These backup formats each have their own benefits and unique purpose for data security.
One Remedy for the Slow Backup Blues
by Adam Stuflick on Mar 9, 2021 8:12:02 PM
“This is taking way too long” is something that System Administrators unfortunately find themselves saying from time to time. The fact is that old technologies are still out there, in fact widely used, and this can plague the day-to-day schedules of many Managed Service Providers (MSP …
MSP Challenges: Building Trust with Prospects for Managed Backup
by Sean Curiel on Feb 18, 2021 6:15:09 PM
Growing your business as an MSP almost always means deliberately filling and nurturing your sales funnel as part of a repeatable sales process. A typical MSP sales process might flow from lead generation and qualification, to initial contact or discovery call, to a more structured pre …
Deploy and Configure Backup Remotely
by Nathan.Fouarge on Dec 3, 2020 2:20:02 PM
Employees are increasingly working from remote locations, thus creating new security vulnerabilities. Monitoring and managing the data generated by these off-site workers is an entirely new challenge as data becomes more widely distributed across home offices, branch locations, and mo …
Top MSP Challenges: Meeting Customer Expectations
by Sean Curiel on Sep 29, 2020 6:20:00 AM
In this continuing series, we examine some of the top challenges that Managed Service Providers face today and offer practical suggestions on how to tackle them. With the rising popularity of the MSP model, businesses can now consume IT resources much like a utility, instead of buildi …
