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NovaBACKUP Support

Get US-based technical support from backup experts ready to assist you

How can our support team assist you?

Our technical support engineers are here to help. You can call us any time at +1 805-579-6700 M-F 8am-5pm PT.

Support for MSPs

If you are an MSP in need technical assistance, please visit our MSP support page for prompts, knowledgeable support for MSP specialists.

Request Support

If you need technical assistance, our support ticket system provides fast, efficient response. Once a ticket is open, you can any additional information needed.

View Knowledgebase

As questions come up with our customers, we add them to our knowledgebase so there is a good chance we have already documented an answer.

Download TeamViewer

To better assist you with technical support, our support team may ask you to download TeamViewer to enable screen sharing for your support call.

Request Setup Assistance

Want help installing and setting up your new NovaBACKUP Server or Business Essentials software? Our team is here to help with complementary setup assistance.