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NovaBACKUP Support

Get US-based technical support from backup experts ready to assist you.

Windows 10 End of Support Notice
Technical Support

How Can Our Support Team Assist You?

NovaBACKUP Support

Our technical support engineers are experienced backup professionals with an average tenure of over 10 years. We are committed to helping you protect your data and have the experience to meet your unique backup and recovery needs.

View our Knowledgebase

You can find answers to many frequently asked questions in our Knowledgebase.

To the Knowledgebase

Download Teamviewer

To better assist you with technical support, our support team may ask you to download TeamViewer.

Download Teamviewer

Submit Support Ticket

If you need technical assistance, please submit a support ticket. Our support engineers are usually able to respond quickly. Once a ticket is open, you can provide any additional information that may be helpful in resolving your issue.

Create a Support Ticket

Call Support

You can call us any time M-F between 8am-5pm PT.

+1 805-579-6700

Check Your License for Upgrade and Support Eligibility

As long as your NovaBACKUP subscription is active, you are covered. To ensure that you never find yourself without support, you will be reminded of your upcoming auto-renewal a few days before it expires. Use the link below to log in to the License Management Center and check the status of your NovaBACKUP license key.

Check Your License Status

Health Check for NovaBACKUP Managed Backup

Do you have questions about our NovaBACKUP Managed Backup solution, do you want to discuss a backup strategy for your customers, or do you simply have a question about your setup? 

As an active NovaBACKUP Managed Backup Partner, you can make an appointment with our support team here.

Always Available Support

Phone & Email Support

Quick answers to your questions about data backup and help in case of problems. 
Phone & Email Support

24/7 Support Portal

Backup documentation, knowledge base, forums, videos, webinars, FAQs, and more 
24/7 Support Portal

Remote Trouble Shooting

Team members based in the US and Germany provide live support.
Remote Trouble Shooting

Upgrade Protection

Free product updates and upgrades whenever a new version is available.
Upgrade Protection

Log in to our License Management Center to check the status of your license, upgrade it to add cloud storage, or renew your support subscription.

Check Your License Status

Need Help Setting Up NovaBACKUP?

Want help installing and setting up your new NovaBACKUP Server Agent or your Managed Backup program? Our team is here to help with managed backup support.

Upgrade and Support FAQs

How do I know that I'm covered?

As long as your NovaBACKUP subscription is active, you are covered. To ensure that you never find yourself without support, you will be reminded of your upcoming auto-renewal a few days before it expires.

To check your Support status, click here. 

Which NovaBACKUP products have Support included?

Support is included with all active NovaBACKUP subscriptions or if you have kept up to date with your support renewal for your perpetual licenses.

To check your Support status, click here

How do you activate the support?
Support is automatically activated when you start your NovaBACKUP subscription.
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Customer Quotes

Support Feedback from Customers

Read what our customers say about us and our technical support team.

“Jack is always spot on. I am a reseller and have stayed with NovaBACKUP for my clients’ backup solutions since I found them in 1997. A large part of that loyalty has had to do with Jack. Just saying! ”
Jeanne G.
IT Service Provider
“Very, very satisfied! Jack was great, knew exactly from the start what was wrong and started repairing. He was patient with answering my questions, knowledgeable, and aimed to please. He explained what was wrong, and made sure I knew how to proceed with having successful Backups before ending our call. It was a pleasant and stress-less experience. Many thanks!"
Lori A.
“Jon went above and beyond to help me with my situation. Excellent service. Greatly appreciated .”
Tina S.
“Great support. The technicians were very responsive. I've been a NovaBACKUP user for many years and the great tech support is one of the main reasons why. Thanks!”
Scott B.
“Excellent support! Jack handled my issue effortlessly, with great skill and patience. Thank you very much! ”
Dan C.
“The rep called at the scheduled time, he was a great help and when I needed more information, he called me right back. It is because of support like this that I recommend NovaBACKUP to everyone who asks.”
Paul G.
“Excellent customer service! Jack L. He is very professional and very patient. I appreciated his help to get the old NovaBACKUP version off and put the newer version on. Definitely will stay with NovaBACKUP as I have been with NovaBACKUP for more than 10 years already."
Daniel H.
“As a retired IT Professional of 43 years, I was impressed with the knowledge of your technician. He immediately was able to get to the root of the issue, which allowed me to fix the issue more rapidly. I have been using NovaBACKUP for years as my number one backup utility. I would highly recommend it to anyone looking to perform consistent, reliable backups."
Curtis W.