What's New with NovaBACKUP

Highlight

Multi-Tenant Management and Role-Based Permissions

Managing backups for multiple clients has always involved keeping data separate. What was missing was giving each of those clients, team members, or resellers their own login — scoped to exactly their environment, and nothing else.

You can now create individual accounts for customers, employees, resellers, and agency partners. Each person logs in and sees only their own environment. Pair that with fully custom roles and granular per-category permissions, and you can model your actual org structure inside NovaBACKUP. A client can see their backup status, a junior tech gets read-only job visibility, a reseller can manage their slice of your deployment.

Read more about this new feature in our blog post.

Release Summary

Have a look at our blog post for a summary of all the new features and enhancements in the spring 2026 release.

Read the Blog Post

System Requirements

NovaBACKUP supports 64-bit versions of the following operating systems:

Windows 10 & 11
Windows Server 2016 and newer
Microsoft Hyper-V Server 2016 and newer
Microsoft SQL-Server 2014 SP3 and newer

Detailed Overview

Update NovaBACKUP

Managed Backup: Updates are available automatically.

NovaBACKUP PC Agent or NovaBACKUP Server Agent: Download the latest version.

An active subscription is required.

Download New Version

Product Updates Overview

Check out all the updates in one pdf.

Download PDF

How-To Videos

Learn how to use all the latest features and functions.

Watch Videos

Change Log

Get a detailed overview of all the recent changes and fixes.

Read Change Log

Getting Started with NovaBACKUP

Here is everything you need to know about setting up NovaBACKUP Managed Backup.

Read the Guide

Multi-Tenant Management

MSPs can now create separate accounts for customers, team members, resellers, and agency partners. Each account holder logs in and sees only their own environment. Users, groups, storage, and roles are all scoped per tenant, and admins can switch between tenants directly from the navigation menu.

Role-Based Permissions

Build fully custom roles with granular, per-category permissions and assign them to any account. Permission categories cover Agents and Groups, Cloud Storage, Dashboard, Jobs, and Roles. Users can't create or assign roles with more permissions than they themselves have, and MSP users can create sub-users including a read-only Technical MSP role for support staff.

Push Remote Agent Updates

Push backup client updates directly to any connected agent from the agent details page in Central Management. No need to coordinate with end users or touch each endpoint individually. The update session history panel gives you full visibility into each update, including which processes ran, messages logged, and files involved.

General Improvements

Network Device Credential Checks: Network devices now pass credential validation even when there's already an open connection, eliminating false failures during credential checks.
UI Fixes: Several interface issues have been resolved, including missing field labels, scroll bar behavior, and fields that weren't displaying correctly.
Group Management Fixes: A series of group management bugs have been resolved, including agents disappearing when dragged to new groups, errors when deleting groups with sub-groups, and issues for users with sub-group-only access.

Foundations for a New Agent UI

We're doing the underlying work to build a redesigned backup agent interface. This release includes early foundational changes to support what's coming. Take a look at where we're headed.

General Improvements

Restoring Multiple VMs or SQL Instances to Alternate Locations: NovaBACKUP now creates a separate folder per VM or SQL instance when restoring to an alternate location, preventing files from overwriting each other.
Mount Function Now Works with Plugin Backups: The Mount function previously failed when SQL, Hyper-V, or System State data was included alongside regular files in the same backup job. That's now fixed.
Hyper-V and SQL in a Single Job on Non-English OS: Combined Hyper-V and SQL backup jobs now work correctly on non-English operating systems.

Performance Improvements

General performance improvements for retention and restores. The Run As tab in file backup job settings also loads significantly faster.

Foundations for a new Disaster Recovery Feature

We’re working on something big behind the scenes: a new, powerful Disaster Recovery feature. The recent releases included foundational improvements to support the upcoming update.

End of support for single tape drives (LTO).

The latest version will no longer support 32-bit operating systems.

FAQs

Current Major Version: 21

New features for NovaBACKUP Managed Backup are being released as they become available.

For NovaBACKUP PC Agent and Server Agent, these are the latest versions:

Minor Version 21.3.410
Release Date: Apr 20, 2026

Minor Version 21.2.804
Release Date: Aug 4, 2025

Minor Version 21.2.404
Release Date: Apr 7, 2025

Minor Version 21.1.1010
Release Date: Oct 14, 2024

Minor Version 21.1.903
Release Date: Sep 5, 2024

Minor Version 21.0
Release Date: Mar 21, 2024

Detailed Change Log

Your existing setup continues to work as before. Your agents, users, and backup data all remain associated with the default MSP account. Creating new tenant accounts is additive: you can start building out scoped accounts for clients, team members, or partners at your own pace without disrupting any existing backup operations.

You can create fully custom roles. Permissions are organized by category: Agents and Groups, Cloud Storage Accounts, Dashboard, Jobs, Notifications, Reports, and Roles. Within each category you can set view-only or full edit access, giving you precise control over exactly what each account holder can see and do. Predefined roles like the read-only Technical MSP role are available as starting points, but you're not limited to them.

You can push updates to individual agents from the agent details page in the central management. Use the session history to track completion status per agent and confirm everything updated cleanly.

Yes. The agent needs to be connected to the central management to receive a pushed update. If an agent is offline at the time, you can trigger the update once it reconnects. The session history will reflect the status, so you always know which agents have been updated.

Yes. The fix specifically addresses combined Hyper-V and SQL backup jobs that were failing on non-English operating systems. This is now resolved across all supported OS languages.

What's New

More Control. Less Chaos.