When was the last version released?

The current major version is 21. The latest PC Agent and Server Agent release is minor version 21.3.410, released on April 20, 2026. New features for NovaBACKUP Managed Backup are released as they become available.

What happens to existing users and agents when I start creating tenant accounts?

Your existing setup continues to work as before. Your agents, users, and backup data all remain associated with the default MSP account. Creating new tenant accounts is additive. You can build scoped accounts for clients, team members, or partners at your own pace. Existing backup operations are not disrupted.

Can I create custom roles, or am I limited to predefined ones?

Yes, you can create fully custom roles. Permissions are organized into categories such as Agents and Groups, Cloud Storage Accounts, Dashboard, Jobs, Notifications, Reports, and Roles. Within each category you can set view-only or full edit access. Predefined roles like the read-only Technical MSP role are available as starting points.

Does the agent need to be online to receive a pushed update?

Yes. The agent must be connected to Central Management to receive a pushed update. An agent that is offline can receive the update after it reconnects. The session history shows the status, so you always know which agents have been updated.

Are the Hyper-V and SQL backup improvements available on all supported operating systems?

Yes. The release fixes combined Hyper-V and SQL backup jobs that were failing on non-English operating systems. The fix applies across all supported OS languages.

What's New with NovaBACKUP

Q: Can I push updates to all agents at once, or only one at a time?

You can push updates to individual agents from the agent details page in Central Management. Use the session history to track completion status per agent. It also confirms that each update finished cleanly.

We’re Revamping How Restore Is Done

The October 2026 Release moves system backup into the regular backup job and introduces a redesigned NovaBACKUP agent. System backups are now file-based and run as part of your local, cloud, or hybrid backup jobs, managed from the local client or the central management. Restore a full system to a Hyper-V VM or to the same or new hardware, recover directly from the cloud, and run restores with multiple streams.

Previously, system backups ran as separate image backup jobs that were configurable only in the local client. The new release incorporates system backups into regular backup jobs, simplifying the setup of a complete backup strategy that protects your entire system and files using the incremental forever backup scheme.

Set up and monitor the new Disaster Recovery jobs from the local client and the central management, store them on local disks, NAS, S3-compatible storage, or the NovaBACKUP Cloud, and mount your systems as a Hyper-V VM, or restore it to the same or new hardware.

Read more about the new features in our blog post.

Release Summary

Read our blog post for a summary of all new features and improvements in the October 2026 Release.

Read the Blog Post

System Requirements

NovaBACKUP supports 64-bit versions of the following operating systems:

Windows 10 & 11
Windows Server 2016 and newer
Microsoft Hyper-V Server 2016 and newer
Microsoft SQL-Server 2016 and newer

Detailed Overview

Update NovaBACKUP

Managed Backup: Updates are available automatically.

NovaBACKUP PC Agent or NovaBACKUP Server Agent: Download the latest version.

An active subscription is required.

Download New Version

Partner FAQ

Resellers and Managed Service Providers can find all the relevant information about the new release in our Partner FAQs.

Read FAQ

Launch Webinar

Watch the recording of our release webinar.

Watch Here

Change Log

Get a detailed overview of all the recent changes and fixes.

Read Change Log

Getting Started with NovaBACKUP

Here is everything you need to know about setting up NovaBACKUP.

Read the Guide

File-Based System Backups

System backups are now file-based and use the Incremental Forever backup scheme, meaning that after the initial backup, only modified files are transferred. Other advantages include the fact that a single damaged file won't break the backup and that NovaBACKUP verifies that all selected data is available on the storage before each backup job. To get started, check the box next to Disaster Recovery in the Backup menu.

nb22-n16-30-dr-job-selected

System Restore Directly to a Hyper-V VM

Restore a system backup as a Hyper-V VM to perform test restores, maintain business operations during a hardware outage, or transition from a physical to a virtual machine. In order to mount a Hyper-V virtual machine, the host computer must have the Hyper-V role installed; examples include Windows 11 Pro and Windows Server 2016 and later versions.

Multi-Stream Restore

Restores that start on the local agent now run with multiple streams. You can adjust these streams by changing the number of streams and the file threshold that opens a new stream. This enables you to increase the number of streams to speed up restores from the cloud and decrease them during business hours to limit network load.

multiple streams for restore

Recover From Cloud Storage

Restore systems from any backup destination, including local disks, NAS, S3-compatible storage, NovaBACKUP Cloud, and hybrid jobs.

General Improvements

NAS Credential Handling: Improved handling of credentials for NAS devices.

Set Up and Monitor System Backups From the Central Management

Image backups could only be configured on the local client. With the new Disaster Recovery feature, however, backups are now part of the regular backup job setup, so you can create, edit, and monitor them from the central management console in the same way that you manage your file backups.

Disaster Recovery in CMon

General Improvements

Multi-Tenant Management: Several improvements to multi-tenant accounts and permissions.

Redesigned NovaBACKUP Agent

The dashboard shows the status of all backup jobs and gives you access to job details and logs. The Activity tab shows running jobs, and the History tab lists past jobs. It also offers filtering options so you can view only failed jobs, for example. The restore and mount functions are easier to find.

NovaBACKUP Local Agent Dashboard

API-First Architecture

The local agent is built on an API-first architecture, which enables MSPs and IT professionals to integrate with RMM tools more easily.

Image Backup Jobs: The image backup job type has been replaced by the Disaster Recovery option within the regular backup job. The ability to restore a system, including its drivers, remains the same. To switch from image backup jobs to Disaster Recovery jobs, please view this Knowledgebase article.

Copy Jobs: The latest version no longer includes Copy Jobs.

Virtual Dashboard: The Virtual Dashboard has been removed. To backup Hyper-V, go to the Backup menu and select the Hyper-V host you want to protect.

Windows Server 2012: The latest version no longer supports Windows Server 2012.

FAQs

Current Major Version: 22

New features for NovaBACKUP Managed Backup are being released as they become available.

For NovaBACKUP PC Agent and Server Agent, these are the latest versions:

Minor Version 22.0.1019
Release Date: Oct 22, 2026

Detailed Change Log

Yes. The release is included with all active licenses and subscriptions.

The upgrade is free with an active Managed Backup, PC Agent, or Server Agent subscription. MSPs push the upgrade to their agents from the central management. PC Agent and Server Agent users get a notification in the local client or can download the latest version from our website.

They keep running. Jobs that use legacy job types or devices, such as image backup jobs, Copy Jobs, Virtual Dashboard jobs, and jobs that back up to legacy devices, can be edited in the legacy UI. NovaBACKUP lets you know when a job can only be edited there.

Create a backup job with the Disaster Recovery option, from the central management or the local client. Once your Disaster Recovery backups are running, remove the schedule from the legacy image backup job and keep its backups until their retention runs out. You can still restore from them if needed. Both can coexist during the transition.

You can find more information here.

Yes. The latest version runs as a desktop application that connects to a local Windows service. If your antivirus or EDR software blocks its files, processes, or the local connection, backups can fail. Add the exclusions before you upgrade. See the AV/EDR exclusions KB article for more information.

Read the NovaBACKUP October 2026 Release FAQ for Partners or join our launch webinar on October 29 at 8 am PT / 4 pm CET.

With NovaBACKUP Managed Backup, you can push the new version of NovaBACKUP to individual agents from the agent details page in the central management. Use the session history to track completion status per agent and confirm everything updated cleanly.

What's New

We’re Revamping How Restore Is Done