NovaBACKUP Security Blog

Dedicated "Red Phone" Backup Support for Certified Partners

Have you ever needed immediate technical assistance that couldn't wait another minute? You're not alone. At NovaStor, we are dedicated to listening to the needs of our partners. You said you wanted head-of-the-line, direct access to our technical support team, and we delivered. We recently added a dedicated technical support resource who is readily available to answer all of your questions.

Red Phone Backup SupportWe want to be there for you when you are working with a client and just need to be able to get help on the fly when and where you need it, without waiting in a queue. We refer to it as, "Red Phone" support, and we're happy to provide this service to all of our Certified Partners.

Partners Receive Red Phone Support + High Margins

As a Certified NovaStor Partner, you not only have access to our dedicated Red Phone support, you also gain access to higher margins. Our support team can assist you with pre- or post-sales questions, as well as technical support and help with troubleshooting. Learn more about our Certified Partner program.


We want to give you the peace of mind that comes with knowing that you will get the help you need from a US-based, in-house technical support team member who understand your needs, and has the technical capability to give you the answers you need. Our dedicated support has worked closely with small businesses and understands many of the technical configurations that are required by your customers and can be your single point of contact.

If you are not a NovaStor Partner, click here to sign up. If you are already a Partner, but would like to become a Certified Partner, please contact your NovaStor Channel Development Manager for more information on how to become Certified.

If you are already a Certified Partner and are just learning about our new "Red Phone" support program, please contact your NovaStor Channel Development Manager to get access to this exclusive backup support phone number.