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Managed Backup Solution for Service Providers

Scalable Windows backup-as-a-service solution that enables you to centrally manage your customers' backups and easily restore their files and systems in the event of a data loss.

M365 Backup

Automate the protection of your customers' Microsoft 365 data, including email, SharePoint, Teams, Contacts, Tasks, and more.

M365 Backup

Backup Management

Simplify the management of your backup service while protecting your customers' data in compliance with the most common industry regulations.

Backup Management

Backup Storage

Connect your choice of backup appliance and offsite storage, plus our secure NovaBACKUP Cloud is always included.

Backup Storage
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Managed Backup for MSPs and IT Service Providers

Backup software for a managed backup service has specific priorities. It must be scalable, secure, easy to manage, and flexible enough to adapt to the different needs of your customers.

NovaBACKUP has designed a managed backup solution that focuses on making life easier for system integrators, managed service providers, resellers, and more.

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Managed-Backup-Services

Keep Administrative Burden at Bay

Instead, focus on keeping your customers' data safe. With NovaBACKUP, you can easily manage your customers' backups by immediately seeing which backups ran successfully and which need your attention. Additional reports and notifications give you more information about the reason for a possible failed backup.
Keep Administrative Burden at Bay

Reduce Downtime

NovaBACKUP uses a powerful backup engine to improve your customers' recovery point and recovery time objectives (RPO & RTO). By leveraging block-level differencing techniques, it increases the speed of backups to local and cloud storage, allowing you to perform backups more frequently and reduce the amount of missing data.

Reduce Downtime

Grow With Your Customer Base

Add new agents, agent groups, more storage, and everything you need to seamlessly scale with your customers' demands. Reliably protect Windows PCs, Windows Server, virtual machines, and their applications - whether it's one system or a thousand. View our complete Backup-as-a-Service guide.
Grow With Your Customer Base

Customize Your Backup Strategy

Satisfy common compliance regulations, integrate the backup storage of your choice, and create backup strategies based on best practices for local and managed cloud backup that meet the unique challenges of your customers.

Customize Your Backup Strategy

NovaBACKUP Managed Backup Features

Central Management

Manage, control, and monitor all of your customers' local and cloud backups.
Central Management

Access Control

Create accounts for customers, departments, and groups with full or restricted access.
Access Control

Reports & Alerts

Instantly know the status of your backups and receive real-time alerts or email summaries.
Reports & Alerts

Local and Offsite

Support local and offsite backup, such as to the cloud, all from a single solution.
Local and Offsite

Hybrid Backup

Combine local and cloud backups into one backup job, including retention settings for each.
Hybrid Backup

Choice of Storage

Choose the local and offsite storage media of your choice (disk, NAS, cloud, and more)
Choice of Storage

Flexible Cloud Backup

Host customer data in the always-included NovaBACKUP Cloud or in your own data center.
Flexible Cloud Backup

Backup Encryption

End-to-end AES encryption during transfer and at rest.
Backup Encryption

Backup Compression

Compression algorithms provide storage savings of 10-25%.
Backup Compression

Backup Scheduling

Adjust backup frequency (hourly, daily, weekly, monthly) and add a holiday schedule with ease.
Backup Scheduling

Data Retention

Flexible data retention capabilities allow you to decide what data to retain on a per-customer basis.
Data Retention

File & Folder Backups

Incremental forever backup of files and folders with block-level differencing.
File & Folder Backups

VMs & Applications

Backup and restore virtual machines, as well as, SQL and Exchange databases.
VMs & Applications

Single File Restore

Restore a single file from any of your clients' backup jobs.
Single File Restore

Alternate Location

Restore files to the same or different hardware, or mount it as a VM.
Alternate Location

Silent Deployment

Easily roll out your client installations and updates without them noticing.
Silent Deployment

Setup Included

Always included: Support and advice on setting up your backup service.
Setup Included

World-Class Support

Dedicated technical account manager and priority phone and email support included.
World-Class Support

Any Backup Appliance Works

Many vendors require the use of their proprietary backup appliance. Not so with NovaBACKUP. While we do offer our own backup appliance (powered by Buffalo), we understand that you need the flexibility to use what makes the most sense for your business and your customers.

You can choose from any vendor and simply connect the appliance to your customer's backup environment, use our appliance, a mix of vendors, or any combination.

Learn More About Backup Appliances
Backup-Appliance

Resources for Managed Backup as a Service Providers

Managed-backup-services

Successful Positioning of a Managed Backup Service


This whitepaper is designed to provide helpful suggestions for positioning your Managed Backup Service to include cloud backup so as to ensure maximum success.

Successful Positioning of a Managed Backup Service
Backup-Strategy-Guide

Building a Better Backup Strategy


This guide outlines the key steps to building a comprehensive backup and recovery strategy that will ensure that your data can be recovered in the event of a disaster.

Building a Better Backup Strategy
Avoid-MSP-Pitfalls

Avoiding Common MSP Pitfalls


This eBook will help you make educated decisions, so you can avoid common pitfalls in offering managed backup services.

Avoiding Common MSP Pitfalls
MSP-Backup

The Hidden Costs of Managed Backup


This eBook explores the hidden costs of offering Managed Backup Services and provides insight into how to avoid them.

The Hidden Costs of Managed Backup
Backup-Calculator-Tool

Backup Calculator


Planning your backups just got significantly easier. Find out how much time, storage, and budget your backups will require with this backup calculator.

Backup Calculator

Understanding MSP Backup Challenges

The Win-Win-Win of Managed Backup Services
Blog Post

The Win-Win-Win of Managed Backup Services

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5 Reasons to Offer Backup as a Service for VARs and MSPs
Blog Post

5 Reasons to Offer Backup as a Service for VARs and MSPs

Read Blog Post
How to Showcase the Value of Managed Backup to Your Customers
Blog Post

How to Showcase the Value of Managed Backup to Your Customers

Read Blog Post
Customer Quotes

Don't just take our word for it

Read what our customers say about our backup-as-a-service solution.

“We've migrated through several backup software solutions...NovaBACKUP is by far the most robust and reliable product we've used. It's fast and easy to use, and the centralized dashboard is a real benefit when you are responsible for as many clients' backups as we are.”
Mark Pontius
CEO | Compass Network Group
“Another great aspect of working with NovaBACKUP is their support. I have had fast responses to technical questions and emails. Also, the team really knows their product and the industry, which makes the call much more productive. Finally, they are open to take customer feedback and respond to it. That’s something I value a lot.”
Steve Oldham
Owner | Oldham Consulting
“NovaBACKUP has proven to be a superior product and their customer support is consistently the best and most experienced that I’ve dealt with from any vendor. Our team was very disappointed with our previous backup solution, which started to show instability and failures after being acquired by another company.”
Lori Simmons
Support Services Engineer | Mytec Services

Want to Try It for Yourself?

Request a 30-day free trial that includes remote backup software for MSPs and IT service providers with all features and functions, so you can see how NovaBACKUP can help you streamline your managed backup service.

Managed Backup FAQs

What type of reporting is available?

With the Central Management, you can view the high-level status of all your client's backup jobs as well as dig into details to review specifics about every agent, job, and group. In addition, you can set up email notifications that include all information needed to get an extensive overview of your customers' backups. 

Can I only manage cloud backups?

With NovaBACKUP, you can manage your customers' local and cloud backups as part of a single solution. Local and cloud backup service providers can utilize Central Management to monitor all their customers' backups, create and update backup jobs to any storage, and adjust the backup strategy as needed.

Where is the NovaBACKUP Cloud located?

NovaBACKUP Cloud is available in data centers in the United States, Canada, and Germany.

Is data sent to the cloud encrypted?

Yes, NovaBACKUP uses 256-bit AES end-to-end encryption. Each connection between an agent and the NovaBACKUP Cloud is encrypted with its own key for complete data security.

Can the NovaBACKUP software just send block-level changes?

Yes. NovaBACKUP utilizes a block-level comparison between files already backed up and files being backed up. Once compared, it prepares and sends ONLY the differences at the block level between those two files, reducing the amount of data to be sent to the backup destination for the most efficient backup.

Can I manage client backups from anywhere?

Yes, NovaBACKUP's web-based monitoring and management interface can be access from anywhere with internet access.

View the status at a high-level and drill down for details about specific machines and backups. You can create, view, and delete backup jobs remotely to protect new and existing clients' data with ease. Organize customers into groups, generate reports, and check cloud backup usage at your convenience. Additional reports and notifications give you more information about the reason for a possible failed backup.

Is this a backup solution for MSP only?

While this is a backup solution for MSP, it is not exclusively an MSP backup solution. We have Managed Service Providers (MSPs) that offer MSP backup, and cloud MSP solutions. We also have IT Service Providers, Resellers, and Businesses currently utilizing NovaBACKUP Managed Backup to provide backup as a service.

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Let's Talk About Your Data

Whatever your MSP backup questions, we are here to help!