What best practices prevent dental patient data breaches?

Empower your employees to perform proper data management. Without ongoing training, human error can play a central role in data loss. Mitigate this risk through team education on the importance of following HIPAA privacy rule, and by learning about the steps to take with secure data.

Make sure you are up-to-date with your backup and recovery plan and understand HIPAA regulations for dental offices. Cyber attacks are becoming more frequent, even with dental practices doing more to prevent them. The best way to avoid penalties associated with patient data is to have a HIPAA compliant backup solution in place with a well documented and tested DR (Disaster Recovery) plan.

Source: Dental iQ

"Failure to produce patient records" is the most commonly cited violation

According to the 2018 Sunset Review Report to the California Legislature, dental practice citations has increased by 36% in each of the previous four fiscal years. The number 1 commonly cited violation is failure to produce patient records.

Under state of law, a dental practice must provide a copy of a patient’s information within 15 days of receiving such request. The dental practice must also provide the data in the format requested by the client. This might include X-rays, photographs and any written information, even if it isn't clinical.

Source: Dental Board of California

Ransomware attacks affecting US dental practices are on the rise

In August 2019, a ransomware gang compromised a software provider to deploy malicious code across dental practice systems. The security breach occurred across the United States, blocking the affected dental offices from accessing patient information.

Once a system has been infected with ransomware, options become quite limited. The best way to limit the damage of ransomware is to follow the 3-2-1 backup rule of creating 3 copies in 2 different media formats and 1 copy kept offsite.

Source: CNN

MSP Dental for Service Providers

As an IT integrator or service provider, you can offer MSP Dental Services and watch your profits grow exponentially. Our MSP solutions allow service providers to enjoy recurring revenue from their dental practice customers by providing 100% HIPAA compliant backup and recovery services. View HIPAA facts for MSPs.

Bill customers for a powerful and current backup solution including your own remote monitoring services. Wrap it into your existing offerings, or charge a separate fee. Add offsite cloud backup for additional revenue. Ask a backup expert about our solution for MSP Dental professionals.

Over 400 dental practices and offices nationwide depend on NovaBACKUP with Central Monitoring to protect their patients’ critical data.

Medical software provider Compass Network Group uses NovaBACKUP MSP to monitor data backup through a simple, browser-based user interface. The Central Monitoring Console (CMon) makes it easy to monitor backup jobs, create alerts and reports on the fly. Together, NovaStor and Compass offer busy practices a stress-free way to backup critical business data.

Dental Technology Integrator helps practices stay productive using the NovaBACKUP MSP Program

Complex patient privacy laws from HIPAA and HITECH create a need for smaller dental practices to protect their data with secure solutions that adhere to these industry regulations – and still fall within their budget. Compass Network Group helps implement software solutions that lighten administrative responsibilities for hardworking dentists.

Meeting privacy regulations and keeping patient information confidential

Dental offices have become much more aware of what losing data could cost them. Practices that do not back up properly the risk of serious consequences, both in terms of patient privacy and violation enforcement. Backing up, restoring and safeguarding patient health care information, and data like radiography images, has become an expected IT service. As practices increasingly seek outside backup assistance, dentistry-specific IT companies like Compass require efficient solutions backed by reliable technical support engineers.

Remote backups and personalized management keep customers smiling

At a budget-friendly price point, with highly personalized account management, Compass and NovaStor let dentists stay focused on their practices without having to worry about patient data loss. NovaBACKUP and Compass’ disaster recovery and data backup solutions restore, encrypt and manage data. Client backup jobs are monitored remotely for additional security in case of natural disasters. Compass offers multiple data security packages reflecting the growing concerns of an industry that’s held accountable to rigid privacy regulations.

The solution

The NovaBACKUP MSP Program allows Compass Network Group to use their NovaBACKUP master key to install whenever and wherever they wish. Numerous customer installations are conveniently monitored through a browser-based user interface, optimized for mobile devices. The most important stats for immediate backup status are accessible via the CMon Central monitoring tool which lets them define customer groups and assign the rights to manage them. By assuming the responsibility of securing data and monitoring backups for clients, Compass Network takes this burden off busy dental offices, so they can focus on what they do best – dentistry, while providing the peace of mind that critical patient healthcare data is securely protected, and HIPAA compliance is maintained.

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What best practices prevent dental patient data breaches?

"Failure to produce patient records" is the most commonly cited violation

Ransomware attacks affecting US dental practices are on the rise

MSP Dental for Service Providers

Want to Expand Your Dental Managed Services?

Case Study: Compass Network Group

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Over 400 dental practices and offices nationwide depend on NovaBACKUP with Central Monitoring to protect their patients’ critical data.

Dental Technology Integrator helps practices stay productive using the NovaBACKUP MSP Program

Meeting privacy regulations and keeping patient information confidential

Remote backups and personalized management keep customers smiling

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