Decide if you would like to host your clients’ data in the NovaBACKUP Cloud, or self-host customer backups using your own private cloud.
Schedule an initial call with a data security expert who will help configure your account, install your software, and set up the Central Management for you. Our team will provide free training and roll-out assistance, so you have the skills and support needed to proudly offer your new MSP backup services.
After setup, you will receive a custom build of the NovaBACKUP client software, which will connect directly to your cloud account. You can then deploy this to any type of Windows machine, server, PC, or laptop. Those clients connect automatically to your Central Management account, where you can manage and monitor all backups at a glance.
From your Central Management MSP portal, you can add client accounts and organize them into groups, build reports, create, view, and delete backup jobs, set up alerts, monitor your client backup schedules, and much more.
Whether you decide to bill per license, per storage used, or as part of a package – NovaBACKUP’s flexibility and scalability means there is no limit to your potential for profitability and growth. Build predictable recurring revenue while keeping your customers’ data secure, and stay on top of it all from a single pane of glass.
For over a decade, NovaBACKUP has served as the primary backup software for Steve Oldham, owner of Oldham Consulting. Working together, NovaBACKUP has helped them to grow their IT and Network services business, by providing them with a flexible, efficient, easy-to-use, local and cloud, data recovery platform with central monitoring and knowledgeable support at a fair price.
Specialists in meeting dental offices’ network demands for 24 years, Mytec Services needed a speedy and reliable local and cloud backup solution to replace their existing product that had become unstable. Following the evaluation of several backup vendors, Mytec Services chose NovaBACKUP, due to the reliability they experienced in their testing scenarios and the rapid support team response times.
For over a decade, NovaBACKUP has served as the primary backup software for Steve Oldham, owner of Oldham Consulting, located in the city of Cumming, one hour north of Atlanta.
With the data protection needs of his customers increasing, Steve has found that NovaBACKUP Cloud for managed service providers gives him the right tools to grow his business. Now Steve is able to provide local and cloud backup from one single platform with central monitoring, as opposed to managing separate licenses for each of his customers. Plus, by offering cloud backups in addition to local backups, he can now give his customers a higher level of confidence when it comes to the availability of their critical data.
Developed from the same foundation as the stand-alone NovaBACKUP product, NovaBACKUP Cloud for MSPs allows Steve to continue to reap the benefits of the software that he is already highly experienced with, but now with added cloud services and flexibility to expand his market. NovaBACKUP Cloud also helps save storage costs for his customers and minimize downtime in case of disaster. This solution utilizes FastBIT, a feature that allows cloud backups to be as small and fast as possible by only sending the differences at the block level between two instances of the same file.
“Another great aspect of working with NovaBACKUP is their support. I have had fast responses to technical questions and emails. Also, the team really knows their product and the industry, which makes the call much more productive. Finally, they are open to take customer feedback and respond to it. That’s something I value a lot.”
Steve Oldham, Owner of Oldham Consulting
Since 1991, Oldham Consulting has provided highly satisfied businesses and residences with dependable IT and Network services. Currently, Steve recommends a redundant backup strategy, which includes multiple storage destinations.
To learn more about how NovaBACKUP Cloud helps MSPs to enhance customer data protection strategies, click here.
THE PROBLEM
After their previous backup solution was acquired by another company, the product changed and became unstable. Based on their need to ensure the stability of their clients critical systems, Mytec Services decided to look for another solution.
THE SOLUTION
Following the evaluation of several backup solutions, Mytec Services chose to move forward with NovaBACKUP Cloud, due to the reliability they experienced in their backup and restore testing scenarios and the rapid support team response times.
Working with experienced MSP experts throughout the testing period gave them the confidence in NovaBACKUP that they required to move forward. After migrating to NovaBACKUP Cloud, Mytec Services’ team immediately noticed significant time savings and cost reduction related to client backup management.
“NovaBACKUP has proved to be a superior product and their customer support is consistently the best and most experienced that I’ve dealt with from any vendor. Our team was very disappointed with our previous backup solution, which started to show instability and failures after being acquired by another company.” - Lori Simmons, Support Services Engineer | Mytec Services
Based in New Orleans, Mytec Services provides world-class IT consulting, design and support for dental offices across the Gulf South. Data protection is an integral part of their offering, both in terms of ensuring uptime of critical systems and meeting HIPAA compliance. Mytec Services sets high standards for themselves and for any vendor partner they represent, including NovaBACKUP, which has received the HIPAA seal of compliance and provides backup services to tens of thousands of dental and healthcare practices globally.
Migrating to a new solution can be a daunting task. NovaBACKUP Cloud for MSPs is a solution managed by a special technical onboarding team with years of experience in the Managed Service Provider industry. Training and integration support is provided throughout the setup process to make the move to a new platform a smooth, painless experience.
"I'm impressed with NovaBACKUP’s reliability and the fast response times from their technical support. Since day one, I have been assisted by the same group of technicians, who immediately get back to me and are already familiar with my situation, which expedites answers when I have questions. With other companies, sometimes it has taken several days to hear back on reported issues,” says Lori Simmons, Support Services Engineer.
With cloud seeding, a complimentary NovaBACKUP service, customers are able to send their initial full backup (often very large) via a shipped external hard drive to NovaBACKUP’s US-based data center. This service was essential to ensuring a quick, seamless, and complete migration for Mytec Services. Once their customers’ first backups were in place, NovaBACKUP securely backed up only the incremental changes to the cloud, creating surprisingly fast backup speeds and reduced cloud storage costs.
“NovaBACKUP Cloud proved to be a life-saver when managing our customers’ data protection plans. Our billing has gone down considerably, but more important, the product is stable and performance has increased. We aim to provide the best for our customers and NovaBACKUP has delivered as our backup vendor,” Lori stated.
To learn more about how NovaBACKUP Cloud can help you grow your business, visit our page on Backup as a Service for MSPs.
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