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If you're an existing customer looking for technical support, please Submit a Ticket.
The NovaStor Help Center is designed to provide a complete self-service support option for our NovaStor customers. The Support Knowledge base lets you search for technical articles and guides to learn more about the features and how to configure NovaBACKUP.
NovaCare gives you full access to our world-class support team and software upgrades - all included at no additional cost. You can check the status of your NovaCare and learn more about it here.
Support for NovaBACKUP is delivered from our office in Agoura Hills, California USA. All support technicians are experienced NovaStor employees in order to deliver a quality support experience to our users of NovaBACKUP.
For 15 consecutive calendar days starting with the date of either the registration of the evaluation software or the product registration, you may freely access the online support options, and submit your support requests online in order to receive an individual answer to your question from our support team. NovaStor DataCenter, xSP, and Remote Workforce solutions have a 30 day free trial period.
NovaBACKUP supports all the latest Windows operating systems. For a complete, up-to-date list of system requirements for NovaBACKUP Server, please view our system requirements document. NovaBACKUP does not currently support Apple operating systems.
NovaBACKUP supports most single tape drive devices as long as they are internal or directly connected to the computer you have NovaBACKUP installed on. Tape libraries/autoloaders are supported by NovaStor’s DataCenter solution.
NovaBACKUP Business Essentials product fully supports the backup and restore of these specialized business technologies.
This question is highly dependent upon your environment, from the amount of data to the speed of your network connectivity. Tools such as this backup calculator can help provide a rough idea of the requirements for your backup routine.
The NovaBACKUP subscription license delivers fully-functional backup software along with regular software updates and ongoing technical support at an affordable annual fee. The NovaStor Perpetual license model allows you to purchase a software license which offers updates and support for a set period of time (example: 1-Year).
NovaBACKUP only requires a single license to backup your entire Windows machine. The type of machine (PC, Server, or Server with Business Applications) will determine which NovaBACKUP product license you require.
Yes. Select Offline Activation in the License Registration area of your software to receive your hardware key. Please copy this ID and transfer it to another system with an Internet connection. Open this website and enter your license information, license key, hardware ID and select the major version (e.g. v19) that matches your license.
When you purchased your NovaBACKUP product, you were provided a License Key via email. Simply install your NovaBACKUP software onto the new system and enter your license key. Your new system will now take over the license key and offer access to the software.
No. NovaBACKUP PC is designed for workstation operating systems, such as Windows 10.
There is no built-in limit on how much data NovaBACKUP is able to handle. However, you may have limitations in your data storage capacity or the backup window during which you can perform your backups. If you have over 1 million files or 2TB of backup data you should consider a free trial of NovaStor’s DataCenter solution.
Yes, NovaBACKUP Server supports open-file backups using VSS.
Yes. This is possible using Differential or Incremental backups. One thing to keep in mind is that only entire files are backed up, not just the changes, so you always have complete copies of your files whenever they are backed up.
With NovaBACKUP you can individually select which files you'd like to restore from a given backup. Alternatively, you can restore an entire backup.
Knowing that your backups are completing successfully is very important. The most common method is email notification, which means NovaBACKUP can email you every time a backup completes, encounters an issue, or on a regular schedule.
NovaBACKUP is able to back up to the cloud using various cloud storage options including: true online backup from a preferred NovaStor provider, Amazon S3 storage, and more.
NovaBACKUP CMon is a completely free application to analyze and review the status of all your NovaBACKUP installations, down to the level of individual backup jobs and files. Monitor all of your backups from wherever you are.
NovaBACKUP creates file backups as well as System Image (Disaster Recovery) backups. A complete System Image backup in combination with a recovery boot disk, has the potential to restore your entire system – including applications and operating system.
A System Image Backup in VHDX format created with NovaBACKUP can first be imported into your Microsoft Hyper-V environment and then accessed as a virtual machine.