How do I get started?

We recommend reviewing the current NovaBACKUP Quick Start Guide. It explains how to get started with NovaBACKUP.

Can support help me install NovaBACKUP?

Yes. NovaBACKUP's support team is happy to help you set up and configure your NovaBACKUP solution. You can submit a request online on the Setup Assistance page.

What operating systems are supported by NovaBACKUP?

NovaBACKUP supports all the latest Windows operating systems. The system requirements document lists the complete, up-to-date requirements for NovaBACKUP Server.

How can I upgrade my backup software to the new version?

Our license manager shows the current status of your software. It also shows your upgrade eligibility.

How do I request technical support?

First, look for your question in the support knowledge base. Customers with active support can then request email and telephone support by submitting a support ticket.

NovaCare gives you full access to our world-class support team and software upgrades at no additional cost. You can check the status of your NovaCare and learn more about it on the Support page.

Where is NovaBACKUP’s support team?

Support for NovaBACKUP is delivered from our office in Agoura Hills, California USA. All support technicians are experienced NovaBACKUP employees.

How do I access the knowledgebase?

The Support Knowledge Base lets you search for technical articles and guides. They explain the features of NovaBACKUP and how to configure it.

How do I install the latest update of my backup software?

The update process for NovaBACKUP is explained on our Support page. Visit that page to learn how to install the latest update.

What’s the difference between the current version and the last version?

NovaBACKUP's full version change log is available in the support knowledge base. It lists what changed between versions.

How much storage space and how much time do I need to complete my backups?

The answer depends on your environment, from the amount of data to the speed of your network connection. A backup calculator can give you a rough idea of the requirements for your backup routine.

What are the differences between the subscription and the perpetual licensing models?

The NovaBACKUP subscription license delivers fully functional backup software. It includes regular updates and ongoing technical support for an annual fee. The perpetual license is a purchased license that offers updates and support for a set period of time, such as one year.

I have a computer which cannot be connected to the internet. Can I activate a license offline?

Yes. Select Offline Activation in the License Registration area of your software to receive your hardware key. Copy this ID and transfer it to another system with an internet connection. Then open the activation website and enter your license information, license key and hardware ID. Select the major version that matches your license, for example v20.

How do I transfer my license key to a new computer?

When you purchased your NovaBACKUP product, you received a license key by email. Install your NovaBACKUP software on the new system and enter your license key. The new system then takes over the license key and gives you access to the software.

Can I install NovaBACKUP PC in a Server environment?

No. NovaBACKUP PC is designed for workstation operating systems, such as Windows 11. Server environments need the NovaBACKUP Server product.

How much data can NovaBACKUP handle?

There is no built-in limit on how much data NovaBACKUP can handle. The storage space and time you need depend on your environment.

Can NovaBACKUP Server save files if they are open during a backup?

Yes. NovaBACKUP Server supports open file backups using VSS, so it can save files that are open during a backup.

Can I run a full backup and then have future backups save only the changes to my files?

Yes. This is possible with Differential or Incremental backups. Only entire files are backed up, not only the changes, so you always have complete copies of your files. The Quick Start Guide explains more about backup types.

Am I able to restore single files from a backup onto my computer, or do I have to restore an entire backup to access my files?

Yes. With NovaBACKUP you can select individual files to restore from a given backup. You can also restore an entire backup.

Can I mount a NovaBACKUP system image as a virtual machine?

Yes. A system image backup in VHD(x) format created with NovaBACKUP can be imported into your Microsoft Hyper-V environment. You can then access it as a virtual machine.

Can NovaBACKUP back up to the cloud?

Yes. NovaBACKUP can back up to the cloud using several cloud storage options. These include true online backup with NovaBACKUP Cloud, S3 compatible storage, and more.

Does NovaBACKUP support backup of Microsoft SQL, Microsoft Exchange, and Virtual Machines (Hyper-V and VMware)?

Yes. The NovaBACKUP Server Agent fully supports backup and restore of Microsoft SQL, Microsoft Exchange, and virtual machines on Hyper-V and VMware.

Can NovaBACKUP restore all of my file data, applications, and operating system too?

Yes, with a system image backup. NovaBACKUP creates file backups as well as system image backups for disaster recovery. A complete system image backup combined with a recovery boot disk can restore your entire system, including applications and operating system.

Can I manage all of my NovaBACKUP installations from a single location?

Yes. NovaBACKUP Central Management lets you manage, analyze and check the status of all your NovaBACKUP installations. You can see status down to individual backup jobs and files, from anywhere.

I want to offer a managed backup service. Where do I start?

NovaBACKUP offers multiple options for delivering Backup-as-a-Service. The Managed Backup Solution allows MSPs to offer Backup-as-a-Service. To find the best fit for your business model, speak to a backup expert.

NovaBACKUP FAQs | Frequently Asked Backup Questions

Getting Started

Quick Start Guide to getting started with NovaBACKUP.

Setup Assistance

Need help with your initial install and setup of NovaBACKUP?

Documentation

View NovaBACKUP manuals and downloadable resources.

We recommend reviewing the current NovaBACKUP Quickstart Guide.

Yes, NovaBACKUP's support team is happy to help you set up and configure your NovaBACKUP solution. Simply submit a requests online.

NovaBACKUP supports all the latest Windows operating systems. For a complete, up-to-date list of system requirements for NovaBACKUP Server, please view our system requirements document.

Check the current status of your software and upgrade eligibility in our license manager or under "About" inside NovaBACKUP. If you license still has an active support and upgrade subscription, you can download the latest version here.

If you cannot locate your question in the support knowledge base then those with active support may request email and telephone support. Submit a support ticket here.

NovaCare gives you full access to our world-class support team and software upgrades - all included at no additional cost. You can check the status of your NovaCare and learn more about it on the Support page.

Support for NovaBACKUP is delivered from our office in California (USA) or Germany. To deliver quality support experiences to our NovaBACKUP users, all support technicians are experienced NovaBACKUP employees.

The Support Knowledge base lets you search for technical articles and guides to learn more about the features and how to configure NovaBACKUP.

Learn more about the NovaBACKUP update process visit our support page.

NovaBACKUP’s full version change-log may be viewed here in the support knowledgebase.

This question is highly dependent upon your environment, from the amount of data to the speed of your network connectivity. Tools such as this backup calculator can help provide a rough idea of the requirements for your backup routine.

Licensing

NovaBACKUP only requires a single license to backup your entire Windows machine. The type of machine (PC or Server) will determine which NovaBACKUP product license you require.

When you purchased your NovaBACKUP product, you were provided a License Key via email. Simply install your NovaBACKUP software onto the new system and enter your license key. Your new system will now take over the license key and offer access to the software.

No. NovaBACKUP PC is designed for workstation operating systems, such as Windows 11.

Product

There is no built-in limit on how much data NovaBACKUP is able to handle.

Yes, NovaBACKUP Server supports open-file backups using VSS.

Yes. This is possible because NovaBACKUP uses the Incremental Forever backup scheme. One thing to keep in mind is that only entire files are backed up, not just the changes, so you always have complete copies of your files whenever they are backed up.

We recommend learning more about backup types in our Quickstart Guide.

With NovaBACKUP you can individually select which files you'd like to restore from a given backup. Alternatively, you can restore an entire backup.

A System Backup created with NovaBACKUP can be mounted as a virtual machine from within the local backup client.

Knowing that your backups are completed successfully is very important. The most common method is email notification, which means NovaBACKUP can email you every time a backup completes, encounters an issue, or on a regular schedule.

NovaBACKUP is able to back up to the cloud using various cloud storage options including: online backup utilizing the NovaBACKUP Cloud, S3-compatible storage, and more.

NovaBACKUP Server Agent product fully supports the backup and restore of these specialized business technologies.

NovaBACKUP creates file backups as well as system (Disaster Recovery) backups. A complete system backup in combination with a recovery boot disk, has the potential to restore your entire system – including applications and operating system.

Central Management

NovaBACKUP Managed Backup gives you access to our central dashboard which allows you to manage, analyze and check the status of all your NovaBACKUP installations down to the level of individual backup jobs and files.

Backup-as-a-Service

NovaBACKUP's Managed Backup Solution enables MSPs to offer Backup-as-a-Service. To find the best fit for your business model, speak to a backup expert.

You've Got Questions, and We've Got Answers