Dear Clients, Partners and Visitors,

With the ongoing uncertainty around COVID-19, companies are being asked to work remotely and endpoint data protection has never been more critical. 

Whether this Work-From-Home order will last a week or carry on into the summer is currently a hotly debated battle weighing the economy against the well-being of the entire population.  Both outcomes could unfortunately carry devastating and lasting effects.

We know that this is an extremely busy and challenging time for IT professionals and service providers.  Businesses have delayed or have frozen decision making, but their expectations regarding your service are still high.  The one thing that your business does not need at this point in time is further risk or complication.

If you would like to meet with one of our data protection experts, choose a time that works for you using the scheduler on the right.

Complimentary services for our valued customers:

• Setup assistance
  One of our backup experts will work with you through remote tools to make certain that your installation is set up properly.  They ask questions about your requirements and then help install the product, set up initial backup jobs, run a test restore and share best practices, tips and tricks to protecting and maintaining your critical data.
  
  
• Data restoration assistance
  If you have any doubt how to retrieve data in the event of a disaster or even to recover a lost or deleted file, our backup experts are on hand to assist and help you quickly retrieve data from backups and get back to business.
  
  
• Health-check
  Recommended quarterly.  Have a backup expert review your current backup strategy to help minimize risk and recommend potential improvements in security, compliance, speed, reliability and efficiency.
  
  
• Cyber-security/Ransomware check
  Our backup expert runs you through a checklist to verify that you’ve covered the major points of security against modern malware threats.
  
  
• Compliance-check
  Schedule time with a backup expert to outline your requirements and evaluate whether the steps you’ve taken will meet your strict industry regulations.
  

Complimentary services for our partners:

• Sales Assistance
  NovaStor will provide you with a data protection expert to field questions on client calls.  They can represent NovaStor or wear your hat.
  
  
• Technical Support
  Our US-based backup engineers are available to help respond to level II issues that need escalation from your technical team.
  
  
• Customer Setup
  Have a data protection expert from NovaStor help setup new customers while you concentrate on higher priority tasks.  We act as an extension of your staff to assist in the installation and configuration of backup jobs that meet your and your client’s needs.
  
  
• Marketing Assistance
  Learn how the NovaStor team can help you deliver the important message of data-protection to your customers and prospects.
  
  
• Demonstration
  Get a one-on-one walk-through of server software and features while we field all your questions.
  

Thank you for being a member of our extended family.

Sincerely,

Mike Andrews
NovaBACKUP CEO