Fast, friendly, and knowledgeable customer service with highly personalized technical support.

Make sure you are 100% protected

Congratulations on your choice of award-winning backup & restore software from the data protection specialist NovaBACKUP. The NovaBACKUP product line is designed to be a simple, efficient, and reliable method for protecting critical data.  

But protecting your data requires more than just software. With NovaCare, our complete service, support, and upgrade protection for your NovaBACKUP products are automatically included with every current subscription. NovaCare ensures that you have a team of experts standing beside you. 

Our US-based technical support team is committed to the success of your backup strategy. When you have questions about backup installation or configuration, or should you encounter a problem, you can rest assured that our team is there for you. 

Your NovaCare package includes:

24/7 Support-Portal

Backup documentation, knowledge base, forums, videos, webinars, FAQs, and more 

Phone & Email Support

Quick answers to your questions about data backup and help in case of problems. 

Remote Trouble Shooting

Team members based in the US and Germany provide live support.

Upgrade Protection

Free product updates and upgrades whenever a new version is available.

NovaCare FAQs

Our team of backup experts compiled a list of the top questions about NovaCare.