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MSP Support
US-based technical support from backup experts who understand MSPs

Support Options for Managed Service Providers

Our MSP technical support engineers are here to help. You can call us any time at +1 805-579-6700 M-F 8am-5pm PT.

Request Support
If you need technical assistance, our support ticket system provides fast, efficient response. Once a ticket is open, you can any additional information needed.
Create a Support Ticket »

Request a Meeting
Request a meeting to schedule a call with a NovaBACKUP MSP team member. Our team can walk you through the installation and setup or answer any questions you may have.
Schedule a Call »

Update Software
As an active MSP customer, you are entitled to the latest version of our software for your clients. Request a custom download link of the latest version of your software now.
Request Latest Version »

View Knowledgebase
As questions come up with our customers, we add them to our knowledgebase so there is a good chance we have already documented an answer.
Search Knowledgebase »

Download TeamViewer
To better assist you with technical support, our MSP support team may ask you to download TeamViewer to enable screen sharing for your support call.
Download TeamViewer »

Roundtable Videos for MSPs

View recordings of our latest roundtable videos discussing the technical components of NovaBACKUP Cloud for MSPs.

MSP NovaBACKUP Cloud Technical Discussion - January
MSP NovaBACKUP Cloud Technical Discussion - February
MSP NovaBACKUP Cloud Technical Discussion - March

Request the Latest Version

Enter your information below, and one of our MSP specialists will create your custom download link of the latest version and send it to you shortly.

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Create a Support Ticket

Enter your information below, and one of our MSP support engineers will reach out to you to help you with your support request. 

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NovaBACKUP Corporation
29209 Canwood St.
Agoura Hills, CA 91301 USA

Tel.: +1 805-579-6700
Fax.: +1 805-579-6710
ols@novabackup.com

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