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About NovaBACKUP Corporation

NovaBACKUP specializing in providing local and cloud backup and recovery for managed service providers and professional offices with unmatched support.

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MSP Support
US-based technical support from backup experts who understand MSPs

Support Options for Managed Service Providers

Our MSP technical support engineers are here to help. You can call us any time at +1 805-579-6700 M-F 8am-5pm PT.

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If you need technical assistance, our support ticket system provides fast, efficient response. Once a ticket is open, you can any additional information needed.
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Request a meeting to schedule a call with a NovaBACKUP MSP team member. Our team can walk you through the installation and setup or answer any questions you may have.
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As an active MSP customer, you are entitled to the latest version of our software for your clients. Request a custom download link of the latest version of your software now.
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As questions come up with our customers, we add them to our knowledgebase so there is a good chance we have already documented an answer.
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To better assist you with technical support, our MSP support team may ask you to download TeamViewer to enable screen sharing for your support call.
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Roundtable Videos for MSPs

View recordings of our latest roundtable videos discussing the technical components of NovaBACKUP Cloud for MSPs.

HubSpot Video
HubSpot Video
HubSpot Video

Topics of Roundtable 1

  • Explain Fastbit Technology
  • Explain send deleted file list
  • Explain how "Staging" works
  • Explain how file selection works

Topics of Roundtable 2

  • Restoring
  • Temp work directory
  • AV exclusions
  • Explain more on how file selection works

Topics of Roundtable 3

  • NovaBACKUP 19.7 Release
  • Local Retention
  • Cloud Retention
  • CMon tips for quick glance

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29209 Canwood St.
Agoura Hills, CA 91301 USA

Tel.: +1 805-579-6700
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