MSP Support 

Get US-based technical support from backup experts who understand MSPs.

Support Options for Managed Service Providers

Our MSP technical support engineers are here to help. You can call us any time at +1 805-579-6700 M-F 8am-5pm PT.

Request Support

If you need technical assistance, our support ticket system provides fast, efficient response. Once a ticket is open, you can any additional information needed.

Request a Meeting

Request a meeting to schedule a call with a NovaBACKUP MSP team member. Our team can walk you through the installation and setup or answer any questions you may have.

Update Software

As an active MSP customer, you are entitled to the latest version of our software for your clients. Request a custom download link of the latest version of your software now.

View Knowledgebase

As questions come up with our customers, we add them to our knowledgebase so there is a good chance we have already documented an answer.

Download TeamViewer

To better assist you with technical support, our MSP support team may ask you to download TeamViewer to enable screen sharing for your support call.

Roundtable Videos for MSPs

View recordings of our latest roundtable videos discussing the technical components of NovaBACKUP Cloud for MSPs.

Topics of Roundtable 1

  • Explain Fastbit Technology
  • Explain send deleted file list
  • Explain how "Staging" works
  • Explain how file selection works

Topics of Roundtable 2

  • Restoring
  • Temp work directory
  • AV exclusions
  • Explain more on how file selection works

Topics of Roundtable 3

  • NovaBACKUP 19.7 Release
  • Local Retention
  • Cloud Retention
  • CMon tips for quick glance