Partner Support Position Available

NovaBACKUP Corporation is searching for the perfect Partner Support – Technical Lead to join our growing team. The ideal candidate must be self-motivated with a proven track record in pre/post sales software support and a strong knowledge of technology. Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.

Must possess strong presentation skills and be able to communicate professionally in written responses to emails, RFPs, and when submitting reports. Must have strong customer support skills as you will be the main point of contact for our priority one customers. Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches. Will be responsible for top tier customer support helping to eliminate any and all technical issues on the fly. Must be prepared for extensive travel.

Responsibilities

Handle pre/post sales technical support issues from inception to completion.
Thoroughly document and manage customer issues.
Appropriately and proactively escalate critical issues to appropriate team members.
Assist other members of the support team with diagnosis, review and resolution of client issues.
Help create and prioritize strategic target account lists within defined territories and market segments.Take responsibility of specific IT related tasks and projects as assigned.
Work directly with sales as part of the sales team.
Help sales overcome technical obstacles.
Deliver professional services, recommendations, installation and business continuity support.
Responsible for development and delivery of product demonstrations.
Able to respond to functional and technical elements of RFIs/RFPs.
Able to convey customer requirements to Product Management teams.
Providing technical training and support material for other members of the sales team.
Create technical material, both video and written, to help support our customers and resellers.

Required Skills and Abilities

Technical support experience
Pre-Sales Engineering experience (preferred)
Experience working with a quota (team)
Experience with Windows, Hyper-V, VMware
Experience with Active Directory, SQL, and Exchange
Experience running backup systems
Excellent verbal and written communication skills including technical presentations
Willingness to travel on short notice
Ability to interact and work directly with customers
Strong organizational and problem solving abilities

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Partner Support - Technical Lead

Responsibilities

Required Skills and Abilities

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