Words like retention, media device, and differential backup are enough to make anyone’s head spin. Here at NovaBACKUP, we’ve got you covered, making it easier than ever to back up critical data directly from your office or the comfort of your own home.
Specializing in backup for the rest of us, NovaBACKUP has many options users can turn to when they need assistance. Backing up doesn’t have to be overwhelming. In addition to our one-on-one phone support, we offer remote assistance where we virtually come to you, offering fast email response and in-depth videos on a wide array of topics. The videos on our support site offer added assurance by providing a real feel for our products with step-by-step instructions on navigating our software. In the video below, our in-house technician, Brandon, demonstrates the process of backup and restore.
At no additional fee, users are given free installation and support with everything from setting up initial backup jobs to restoring data with the purchase of our NovaBACKUP Server backup software. We understand that not everyone is an expert in the BACKUP field, and that’s okay. Our technicians go above and beyond to make sure all of your setup assistance needs are met. With a backup engineer at your side, you can be confident from the moment you press download.
We understand that your time is valuable, and we won’t waste it by outsourcing support to “who knows where”. All of our calls are handled locally by technicians in our Southern California office. Taking the headache out of protecting your data is very important to us. This is why we provide many support options and let you decide.