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NovaBACKUP Corporation is committed to help protect your privacy. This privacy statement explains the data collection and use practices for the NovaBACKUP Customer Experience Program (NCEP) reports that will be sent to NovaBACKUP Corporation as a result of your participating in the NCEP. This statement does not apply to other online or offline NovaStor sites, products, or services.
When you participate, basic information about your computer and how you use your programs is collected and sent to NovaBACKUP Corporation on a periodic basis. However, NovaBACKUP does not store any personal information with this collected information. This information will help us improve the features our customers use most often and to create solutions to common problems. Initially, the NCEP will gather the following information:
Configuration information, such as how many processors are in your computer. Performance and reliability, such as how quickly a program responds when you click a button, how many problems you experience with a program or a device, and how quickly information is sent or received over a network connection. Program use, such as the features that you use the most often and the options
In addition, standard computer information typically includes certain information about your computer software and hardware, such as your IP address, operating system version, web browser version, your hardware ID (which indicates the device manufacturer, device name, and version), and your regional and language settings. Although when a NCEP report is sent to NovaBACKUP Corporation, standard computer information is sent as well, NovaBACKUP does not store your IP address with the NCEP reports.
This information is sent to NovaStor when you are connected to the Internet. The NCEP reports do not contain any personal or contact information about you (such as your name, address, or phone number). NovaBACKUP Corporation uses the NCEP information to improve its software and identify trends and usage patterns. We may share the NCEP information with our affiliates, but the information cannot be used to specifically identify you. No NCEP information is used or shared for advertising purposes.
NovaBACKUP Corporation is committed to help protect the security of the information we collect. The NCEP uses a variety of security technologies and procedures to help protect reports from unauthorized access, use, or disclosure.
NovaBACKUP Corporation may occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the top of the privacy statement. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the information we collect.
NovaBACKUP Corporation welcomes your comments regarding this privacy statement. If you believe that NovaBACKUP has not adhered to this statement, please contact us by email or postal mail, and we will use commercially reasonable efforts to promptly determine and remedy the problem.